MGH Pediatric Group Practice

We have been coming to this office for years, and before the relocation, the front desk staff were always warm, patient, and very helpful. We truly appreciated the positive experience. However, after the move, our recent experiences have been disappointing. Last Friday, when I speak with a staff member, the tone felt impatient and not very willing to help resolve the question. This afternoon, the phone rang for a long time and no one answered at all. It felt very different from the level of service we were used to receiving. It’s unfortunate because we genuinely like the doctors here and have always felt confident in their care. I hope the office can improve the front desk communication and phone responsiveness, as it makes a big difference for families.

While the pediatricians are good, the staff and some of the nurses can be a hit or miss - some of them could be reminded more about what it means to treat patients and that parents can be under extreme stress when they see their kids sick and in such situation sympathy and not judgment would be much appreciated. The practice is also getting a lot more commercialized and impersonal unfortunately. You used to be able to get answers for follow-up questions on the messaging system, but now they want you to make an appointment for every little thing so they are able to bill insurance - it feels a lot more like a business than like a healthcare clinic. Since you have to deal a lot more with the staff and nurses before you are even allowed to see the physician, it becomes an unpleasant experience

Good staff and providers. The nurses are nice and helpful though most of the time they are very busy. We leveraged Patient Gateway for communication and it was excellent. Got smaller issue resolved without seeing doctor in person. Our pediatrician is knowledgeable and we like the facilities— new and modern. Will definitely miss it!

Not just adult primary care lacks at urban hospitals but Pedi care is standard and providers purposely aloof. When I need to spend my 10 minutes I have with a provider to address why I don't want a vision test for my son here today bc you charged my insurance last year for one and it was inadequate, preformed by a person who did not ever do one who didn't speak our language and you don't have the adequate equipment or specialty knowledge. My son is supposed to name tiny images I cannot even tell what they are, They don't look what you claim they are. No place for him to sit. I want to take him to a Children's optometry department period and bc you charge my insurance last year I could not get him one when preparing for start of school. It's easy for them to charge this service bc no p

My girls have been going here since they were born; and we love Dr Curran and the whole staff so much!