Mass General Department of Dermatology

The dermatology department is an embarrassment to this otherwise amazing hospital. I was truly hoping the low reviews were a thing of the past, but that was not the case. I waited more than one year to secure an appointment and literally spent 1, maybe 2, minutes with the doctor (Dr. Roh) and another 3 minutes with an intern. Neither had reviewed my file — I’ve had 2 years of intermittent, unexplained rashes. Both simply told me to continue taking Zyrtec and closed out the appointment with “now that you’re part of the dermatology practice just reach out and we’ll get you in”. Seriously?!

This review is for the dermatology surgery unit. My wife had Mohs procedure and Dr Williams and the whole team were A+. We checked in with Jace. He was wonderful. The rest of the team. Josh, Salina, Molly. All fantastic to my wife and me. Happy to have my wife in your care. Great team.

While dr.Lilly was super nice I felt rushed both times I met w her. (Forget that it took me almost a year to get this appt) She brushed over any questions I had and just threw a bunch of scripts at me. I understand they are busy but I wish I felt peace of mind for the questions I went in with. I’m def going to go elsewhere for my next dermatology appt. (Very surprised this is through the MGH, I always feel so cared for w MGH but not here)

Great experience with the provider, but the receptionists are difficult to deal with. They’ve scheduled appointments to be too short for the provider, and for the most part they have been rude when trying to schedule things. Disappointing service for somewhere where you pay hundreds or thousands out of pocket.

Was seen an hour after my appointment time and was barely listened to. Very rushed and the doctor immediately pushed accutane :( not to mention the insane rates for the parking garage. Would not recommend if you want to be listened to and treated as a person.