Mass General Dental Group

I had a tooth extracted at the Mass General Dentistry. The removal process chipped the adjoining tooth which had a cap. Their response to the request to repair it was to say they would pay only 25%. Not sure that I even want to go back to them. Not sure why I have to pay 75% for an error they made. Not happy!

A nightmare At Best!!!!!!!!! Call and the phone rings off the wall for 15-25+ minutes-no one picks up..Totally understaffed...1/3 of the dentists have left or retired....Takes over 6-9 months to get any cleaning...Unreal...90% of the remaining dentists...(Just a small group) are booked almost one year out...The desk staff says MGH does not want to bother increasing the staff..You would have to go to ER if you had a Dental Emergency....Most of MGH's facility have left the practice to find a Dental office that is staffed enough for the large group of MGH employees who also use this practice..HOW UNPROFESSIONAL that there is only one number to call to reach the practice for over several thousands of patients....Dr. Lau an incredible dentist who was the Director had to retire last year because

Wow what can I say. I’ve been with MGH for years. I recently had to extraction and they are supposed to provide an estimate before my next appointment in advance but they have a pattern of letting me know I have a payment due 1 day prior. They quoted me 3800 for an implant which was outrageous considering they don’t even offer payment plans. I went with another dentist for so much less and I am happily changing offices. Also the front desk never answers the phone it’s so unprofessional considering it’s MGH and everyone holds them to a high standard of care.

Be careful with this dental office. Double check your payments and always keep your receipts. I have been charged double a few times. Go somewhere else

After being a patient for close to 20 years I have decided to get dental care elsewhere. Over the last couple years they have cut hours, cut staff, and all my steady hygienists and dentists have left. The element that finally pushed me to seek care elsewhere was after a dental emergency and there was no way to talk to a person and get an emergency appointment. There is no guarantee you will get a call back in less than 24 hours, and the person that returns the call can only make appointments. In the past, before they switched to a call back service, if I cracked a tooth, or had a orthodontist emergency, there was always a person that answered the phone and would get me an emergency appointment, or a call back from my dentist. I am very disappointed in their decline in service, so I found a