Fenway Health Pharmacy

I need a specific generic. Called a few weeks ago, talked to them about it. They said yes, then shipped me the wrong one. Called again, same conversation, they said yes, then shipped me the wrong one. Called a third time, specifically asked for manager/supervisor and was told they can’t get me what I requested. Very frustrating that even starting 3+ weeks before I needed the medicine, I still don’t have the right one. If the first or second person had been helpful, I wouldn’t be out of meds right now. Really disappointing experience. I don’t think I was intentionally misled, but the end result is the same. I would have transferred the prescription weeks ago if I knew I couldn’t get what I need here.

Customer service is a one star and delivery is no stars. A revamp is needed to service to service the company, also the call center should more access to tracking. If you provide a service stay updated on ways to improve delivery and communication . Also training customer service/call center representatives should have training to eliminate repetitive calls.

This is quite literally the worst and most incompetent doctors office and pharmacy I have ever experienced. The woman who works in the pharmacy ought to be fired and have charges pressed against her for the way she speaks to people, handles issues, and refuses to work with patients and makes it incredibly difficult to fill people’s prescriptions. Virtually downright refusing to do what she’s paid to do. The doctors are inattentive and dismissive and hardly reply to messages sent through the app.. which is the only method of contact unless the doctor calls you. I absolutely cannot deal with this doctors office and I’m happy they’re not my provider (family member). If I could give them several million less starts than one, I would. Their purpose and mission are admirable but they should prob

I have been using the pharmacy for a just a few months and there have already been two occasions where I called for refill to be mailed they just never did. And I was told I should make sure they do it on the phone with me. Which is what I called to do. Absolutely shocked by the lack of care or responsibility

Great service. They offer courier service and are always available for consults. Also you get to support Fenway Health which does great work!