Carbon Health Immediate & Primary Care Boston - Back Bay

This urgent care is very well run, clean, organized , and staff is friendly and knowledgeable. They have several examining rooms and i believe an imaging machine too . I made an appt online , changed time several times online , no problem. Staff were thorough and ran multiple tests for me . App is easy and convenient too. Glad to have them in my neighborhood .

As a visitor from a foreign country it was nessecary for me to get medical advice and aid in the first days of my stay in Boston due to heavy illness symptoms. I could make a quick appointment with a carbon health office next to my hostel and got excellent service and immediate help. Therefore I could continue my trip with the right medicine and soon I got better.

Update 2/11/2026: At my original visit, I was concerned about an ear infection and was diagnosed with TMJ and prescribed a muscle relaxer and naproxen. When my symptoms did not improve, I attempted to schedule the follow-up as instructed, but my appointment was canceled due to insurance verification issues despite my willingness to pay out of pocket. I only received a response from Carbon Health after multiple follow-up attempts over several weeks. The explanation provided was that Massachusetts locations operate under different internal billing policies. I sought care at different urgent care, where I was diagnosed with a severe ear infection and treated appropriately. My symptoms resolved, my hearing is restored, and I saved approximately $150 compared to what two visits here would hav

The best healthcare experience I've ever had! Vladimir is the kindest, most attentive clinician I've had -- anywhere! Since my very first appointment -- a quick sick visit -- he's always gone out of his way to make me feel comfortable, heard, and confident that ALL of my medical questions and needs are answered. He has a truly exceptional talent for patient care, and a truly unique way of making you feel fully seen. The whole team at Carbon is super professional and warm, making the visit a delight.

Amazing staff! The medical assistant Zaydra Harper drew my blood and it was totally painless. The PA Amanda was so lovely, everyone was so nice and took care of exactly what I needed. Also very clean establishment. 10/10