Brigham and Women's Division of Otolaryngology

Great atmosphere well maintained great staff friendly.clean

The front desk staff were very rude and I felt like I was a bother for even having an appointment there. So rude to the point I didn't feel comfortable to make follow up appointments with the woman at the reception area (despite that being the recommendation). If people are deciding to not pursue care to avoid interactions with your front desk staff I think that is problematic.

The care here is outstanding. The healthcare staff are absolutely fantastic! Don't ask questions at the front desk, the older woman with red lipstick will bite your face off. I asked where the Ear, Nose Thoart Clinic was and got directions screamed at me!

People aren't here because they're not stressed out. You have to give these people a break they're stressing out themselves with all the work that comes in I was actually stunned by how I was treated so spectacular from the guy who did the intake from the phlebotomist to the doctor. You can't expect everyone in the whole place to be in a cheerful compassionate mood being humans too. Just be grateful there's a place just like this to help you. You can always go to another hospital. I arrived around my time of appointment and I sat in the waiting room for around 2 minutes. The doctor made sure he answered any and all questions I had he spent I'd say around 45 to 50 minutes with me for an initial consultation on tumor of a kidney. He told me enough options and I understood enough to know the

DO NOT PARK IN VPNE VALET PARKING HERE, THEY WILL MESS YOUR CAR UP AND LEAVE YOU WITH THE BILL. On Monday August 26, 2024 at approximately 2:15-2:30. Two valet attendants approached me stating that they could not bring me my vehicle because it was stuck in the lot. I walked upon my vehicle and found it partially in a parking spot. When I turn on the car everything worked as it should like I gave it to the valet but my gear shift was stuck in neutral. I reversed out of my parking garage at home with no issue to come to the hospital. As I reverse with no issue everyday that I have to back up. But suddenly when I give it to the valet the car has a problem. We were stranded for 6-7 hours at the hospital because of this issue. With our disabled child in the car. And there was no conclusion of