Baystate Franklin Surgical Center

Sorry, this is so late, My name is Amber my son Azario had a procedure on friday 9/26/25 at this center. I must say the experience was amazing. From the moment we received a phone call from a wonderful lady named Robin to the time we were walked out by another wonderful nurse that so sweet to us. Each and every nurse and doctor treated us like we were family.I could not stop smiling.We spent about 6 hours there it was the most comfortable and stress-free hours I have had in a long time. Life has been rough these past years and being there made me forget about all the things that I was going through. Thank you so much to each person that made Azario's first surgery successful and comfortable. You all made this experience memorable and and I will never forget how good ya'll treated us!

Second time in this new facility! This time for my 10 year follow up colonoscopy and endoscopy combination! A big thank you to the whole staff for their great upbeat attitudes and professional demeanor 's!

Visited the surgical center for the first time last week and couldn’t be more impressed. The staff from registration to post-op team were amazing. I don’t think I will ever go to another center for any procedure and that’s with me living blocks from Baystate Springfield….the drive was well worth it.