Ayer Valley Rehab and Nursing

The staff of Ayer Valley were very welcoming when I first got here. They make me feel safe and very well looked after. I have seen other places in Leominster I'm very greatful to be at Ayer Valley Rehab and Nursing.

I’ve been here a year and five months I’ve seen a big change in the last seven months since the new administrator got here. I also give physical and occupational therapy top five stars they do excellent .everybody else,Also tries their best… The food could do a little bit of changing, but it’s not the Ritz Carlton. they do the best they can and they just need a little staff adjustments! I haven’t been targeted like this ever, they block me from sites that allow me to communicate with the real world. that’s against my rights as an American citizen I’m getting a lawyer, unless they fix this problem because I seem to be the only one targeted because they say some thing!

Staff at the front desk are always pleasant and do their best to answer questions. Even though staffing is short, like everywhere, they try to keep a familiar face on the floor. Now I'm hoping that my Mother-in-law will get a room she will stay in and not move around so much. We like the layout of the room she's in now, but due to freshening up the rooms with new paint, she'll probably be moved again. Hopefully soon she'll have a permanent room so that we do a little decorating to make it more homey. Thank you to all the staff for doing a great job!!!

Even though the nursing staff does their best to care for those under their care while the nurses/aids are understaffed. There are a few issues with the care center it’s self. 1- the food is not the best, orange and cranberry juice is watered down losing its nutrients. Food selections are often repeated, fish or chicken. 2- Food menu is not accurate and miss leading, sometimes over cooked. 3- the office/ administration staff do not return phone calls and support their patients. Even a major Boston hospital has yet received a return call. Apple valley does not follow through! For this, I wouldn’t give them one star. 4- I was released without any prescriptions even though I was told they were in my packet and after a week I have yet received anything. 5- I would also like to point out t

I am never able to connect w anyone when I call. The prompts for the aswering system tell you the prompt is not active after pushing the number directed. If you do get through, you are always talking to a voice mail that only allows for a 5 second message after an hour of just trying to get through to talk to another human. The communication about my mother is poor at best. I have asked for a transfer of facility multiple times in the last 2 years, with no action and tall tales about applications that were sent, and were not, which is discovered when I follow up with the other facilities. It is soo infuriating!!!