Alaris Health at Essex

Families evaluating this facility should be aware that the public-facing first floor differs significantly from the inpatient care floors. While the lobby areas are well presented, our experience on the inpatient floor raised concerns about care oversight for a medically complex patient. We requested escalation, and the patient was transferred by EMS that same day to an acute-care hospital for evaluation and admission. Based on our experience, we would not choose this facility again.

IF YOU LOVE YOUR FAMILY DO NOT SEND YOUR LOVED ONE THERE. First off there’s no real visitation. You can only see your loved one through the window if they are on the first floor. And You can only talk to them if someone comes and opens the window. My grandmother hasn’t been at that “facility” 2 months and she’s been hospitalized 3 times due to issues with her feeding tube. They ignored the issue for long that my grandmother became septic. Currently she needs an additional 3 surgeries to remove the infection they weren’t able to remove in the first one. The infection has even spread to her bloodstream. If my family didn’t care and didn’t constantly visit, my grandmother would have slowly died without any medical help. That entire building needs to be closed and completely re-staffed from ad

Staff were friendly and kind. The administrators are helpful with getting my mom Medicaid. Place generally was very clean. Disappointed in finding out that weaning off a ventilator is not really done aggressively. The room they put my mom in is spacious and nice, and so is the bathroom for her. The public bathroom was a little underwhelming, did not seem clean enough and ran out of toilet paper. The front desk persons were polite and professional. But it was only my mom’s first day so we will see. The social worker also seems very nice also. I hope it all works out. Too early to give a 5 .

A visit to my friend provided my first visit ever to Alaris Health. I wasn't so impressed with the front desk staff; she seemed to have been preoccupied and not so attentive to orienting me to the sign-in requirements. However, I was pleased to see adequate signage to the elevators, and noticed the cleanliness of the hallways and rooms as well as the friendliness of staff and patients as I made my way to my friend's room. When I arrived at her room, I did not see her so I took a seat by her bed to wait for her. Within 3 minutes she backed out of the bathroom in a wheelchair. We were each so happy to see each other and I was thrilled that she was in such good spirits. We talked and laughed until her lunch was brought in by a staff member who indulged me as I engaged her with my little

Alaris in Irvington is the worst facility I've ever been too. My mom has been there one week. You could hardly understand the nurses they have nasty attitudes. Today I walked in my mom's room notice the light that was outside her door her roommate said my mother been ringing for the last 30 minutes. I immediately went to the desk I stood out there literally 15 minutes before someone would come I confronted the nurse she said she was on break and she told the other nurse she was going on break. Where is attendant nurse? Not to be found I wish I would have recorded this conversation but I will tomorrow. My mother taking strong medicine for her cancer that's why she's up there because she can't get surgery she's there also to build up her strength and to gain some more weight. I had the su