Villages Eye Institute

A fantastic office with great staff! They have taken really great care of my mom and I appreciate that very much. I am very grateful to have found this office. Thank you!!

I really like the office staff and Dr Ramsey is so caring and professional.

I would give this office ZERO stars if that were an option. I found Dr.Ramsay to be very competent, respectful to patients, snd caring. However, the whole office staff is beyond awful. From not answering the phone & putting on the out-of-office message (so you cannot leave one) when called DURING office hours, to scheduling surgery without informing the patient and then lying about it and saying she did tell me (even though I had a witness to the contrary and shouldn’t you CONFIRM with the patient the date is acceptable??) to never calling back when they are supposed to, actually never calling back at all, giving the cold shoulder and treating me with disrespect because I asked my insurance company to help me with getting an appointment…..this office is the worst I have ever visited. I

I have received semi-good care here. I saw Dr Ramsay for the 1st time on this visit and was pleased. He was personable, explained well and took his time with me. I still have an issue with the short staffing problems and having to wait outside on a porch until someone comes to answer the door. Ridiculous customer service. It was raining, thundering and lightening on my last visit. No way was I waiting on a porch for them to let me in. The front staff doesn't appear to pay any attention to those coming in for an appointment. I waited outside at least 25 minutes and well past my appointment time before being "allowed" in. . Being Covid conscious is one thing but it's time to step up your professionalism and provide better customer service.

Found staff to be helpful and efficient on my two current appointments. My only complaint is the length of time it has taken from my initial referral (mid-October) to my first appointment (md-December) then to scheduling of cataract removal (end of March). It would also be very helpful if appointments, etc. could be emailed.