Vestal Eye Care

I went for my first appointment at Vestal Eye Care Associates this week and was seen by Dr.Ying. My experience was fantastic! 10/10 The building is easy to locate, on Front Street in Vestal, with ample parking. Inside they have a great selection of frames from various brands, including designer ones (such as Michael Kors) for both men and women. Some are very stylish, some more minimalistic and timeless, they have something to match all tastes and needs. I had my first eye exam a year ago at another chain provider in Vestal and comparing the services to Vestal Eye Care Associates was like night and day- Vestal Eye Care Associates is by far the superior service! The exam I received here was far more thorough and Dr.Ying was very informative, not only in answering my questions about poten

First time with this business and what a pleasant surprise! The Doctor Ying was super nice, staff friendly, John is the man, everyone was helpful. I felt like a person and not just another number. They are my new go to for my eyes!!!!!

If I could give this place zero stars, I would. After getting a letter in the mail stating that I owed a “no-show fee”, I called the office asking when my appointment was and why I wouldn’t get any reminders for it. They claimed I got a phone call on a date that I did NOT get a phone call from them and that I “verbally agreed to the appointment”. Again, this did not happen. I had no idea the appointment was scheduled. I asked if they would waive the fee and I would re-schedule, and they said they would call me back. They never called me back, I had to call them two more times to get my answer on how to move forward. I finally got someone to answer and they were completely avoidant of the issue and refused to assist me at all, or even admit that their policies should be updated to ensu

Just realized I never left a review for one of the best doctors I have ever had the pleasure of meeting. I am utterly shocked that they don’t have a perfect 5 star rating. I injured my eye so badly during the pandemic. 6.5 mm paper cut across most of my cornea while carrying a paper bag out of Walgreens. Dr. Ying said it was on her top 5 “worst eye injuries of all time” list. This injury also has a special place on the “worst pain I’ve ever felt in my life” list. I went into the office every day for about 2 weeks, including weekends, for her to check the progress of my healing. Dr. Ying really went above and beyond to ensure I healed up okay. I will forever be grateful to her for that!! She was kind, funny and very thorough. She’s been practicing over 20 years and it definitely shows! But,

This morning my glasses broke completely in half, right at the bridge. I do not have any spares and haven’t seen the eye doctor in over 4 years, but I have an appointment coming up. I called in to see what they could do and John informed me my frames were discontinued, but I could come in and wait, in between customers, for him to see if he could find a frame that my lens would fit. I cannot see without my glasses, at all. When I arrived the staff was welcoming and John was available. He took my broken pair that I strategically taped back together using double sided tape. John liked the technique. John was able to find the exact same frame in a different color. He popped out my lens and placed them in the new frames. Charged me only $49 and I was in and out in 20 min. Emergency situation