The Little Clinic

Absolutely the worst customer service I’ve ever experienced. The woman at check-in was rude, unprofessional, and completely unhelpful. She seemed disinterested and unwilling to do her job, which made the experience frustrating from the start. That said, the doctor was wonderful — kind, professional, and attentive — which was the only positive part of the visit. Unfortunately, the front desk interaction left such a bad impression that it overshadowed everything else. Something seriously needs to be addressed.

Ms.Nance is one of the most kind individuals I have ever had the pleasure of talking to. It felt as she really cared about me and what I was going through. I was waiting on my prescription right across the way she took the time to come find me and ask me a couple more questions. She is a very genuine human. Thank you so much Dr.Nance

The staff that greets you is horrible with zero customer service given at all. The doctors there are nice and easy to interact with, but the person at the front that greets everyone has been pretty nasty every time we visit

The staff at this location is so rude. I walked in when they opened at 8:30. There were no patients there and they said they had a patient scheduled for 9 am and they couldn’t see me till 10:40. The lady at the front desk has no customer service skills. She was rude, dismissive and barely acknowledged me when I spoke to her. I waited until 10:40 and sat for 20 minutes before giving up and leaving. While I was waiting I got to listen to the nurse practitioner and the front desk lady complain about a previous patient and stating her case that she didn’t do anything wrong. So I’m not the only one. Really sucks though because I’m sick and now have to go somewhere else. I won’t ever go back there. You’ve been warned!

I cannot help but note there are a lot of low-rated reviews for the local Little Clinic, but I had a great experience. I sought treatment on a Saturday for a small abscess that was quite uncomfortable. Given that I was ill on a Saturday and the next day was Easter Sunday, I felt like something open near me in Goodlettsville made the most sense vs. seeking a physician for help. The young lady who checked me in was extremely accommodating and friendly and I was brought into the exam room very close to my scheduled time. I was seen and treated by a Physician's Assistant who was clearly very knowledgeable. She was also friendly, efficient and thorough. My script went straight to the Kroger pharmacy who filled it while we shopped. Very happy with the outcome and the convenience of Little