Safeway Pharmacy

I am consistently disappointed with this pharmacy. When I had strep I had ordered my prescription for delivery, since I could barely get out of bed, and after about 4ish hours of no email, text, call or anything (but they DID charge me) I had called and was informed they didnt even know they had that option.... when its literally on their website for the account portal... hours later again, i ended up getting someone to pick it up right before they closed. Left a bad taste, but things happen. Fast forward to today, I have a rush prescription sent in, get a text from the pharmacy a couples hours later stating more information is needed to process the fill. I call for clarification, in case its insurance thats needed, because the link takes me to the prescription information with pricing, et

I had an urgent, last minute prescription need come in today. When I called to ask when it would be ready they let me know they were super behind and short staffed so they'd try their best to get it filled today. I called an hour before close to check if maybe they had the time to fill it during the day and they did! Went to pick it up and I could tell they seemed overwhelmed but were still very helpful and nice! I really appreciated their help getting my med even though they were so busy!

As a new customer, they were thorough, efficient and friendly. For sure felt my new pharmacist is competent and personable.

Have noticed they are getting a little better at not being rude. When first went here this year there was a counter person that really didn’t care about customers questions. Like why a prescription fill would be red dotted on their app as Fill Canceled? Pharmacy assistant/counter employee ended up denying it ever was in that status. Had the app screen up so he could see the communicated information for himself that the prescription was indeed canceled. This resulted in a frustrating response from him staring down during checkout. Acting like seeing the cell screen would be looking at the sun too long and even more devastating to his ego confirming he might actually be wrong. The interaction was concluded by him waving his arms around and saying Byeeee at the end of the transaction. Almost

I needed to pick up my prescription today because my prescription was running out. So I went here to pick up my prescription. I have insurance that usually pays for my medicine. Today, I went to this Safeway pharmacy to pick up the prescription and a gentleman told me that my insurance wasn’t working (This gentleman was nice and normal). So I went off to the side to call my insurance company without getting in other people’s way. No one answered, so I decided to pay the full amount this time. I went back to the counter and talked to a lady in front of the counter. I was really confused, so I tried to ask her why the insurance didn’t work this time. She just told me that my insurance company won’t cover the prescription because it is an over-the-counter medication. Then she just asked me to