Queen's Island Urgent Care - Pearl Kai

Free Parking, friendly staff, and the doctor was very kind and thorough and explained things and answered our questions, the medical staff who took vitals and helped with the initial supportive treatment was very kind and hard working, and receptionist was hard working and did the paperwork efficiently. We came from out of town on vacation and had an injury and they were so kind and warm to us and generous with things we needed to be ok that night. We thank you so much for the compassionate and caring help coming all the way from Chicago Illinois.

I called Queens Island Urgent Care Pearl Kai to see if I could get an appt. The person directed me to call another number to make a virtual appt. No problem. I called and got virtual appt within the next hour. Everything went well. Got an appt for some testing for Covid, flu, strep for 5pm. The registration clerk purposefully made it later so that I would not be late for the tests. As it was, I arrived early. Expecting to be received within 20 minutes, but after 40 minutes (felt like an eternity when sick) went by, I approached the check-in desk to see how much longer I would have to wait. He told me that there were 6 patients before me! I couldn’t believe it. All I wanted was my test completed. I didn’t have to see a doctor as I already had my tele-visit. I was ready to rescheduled my tes

🆓 parking. In the office within 50 minutes. Seen by doc w/in 70min. Facility is freezing. Sorry germaphobes they don’t wipe w Lysol often, everyone’s coughing. Venting moment- doc said put warm rice in a sock & place it on your eye to reduce your under eye bag swelling. 🫠😖

1. Wait time is usually long. Even with 2-3 people in line. At least an hour wait so be ready for it. 2. Dr. gave me the Wrong medication that cause my symptoms worsen for days. I went to another clinic to get better care and Dr. at the other clinic told me that the medicine I was taking that cause my symptoms worsen. 3. Front desk was rude and unhelpful. So if you feeling really sick and don’t want to waste your time and money, go to other place instead people!

The clinic staff will deny you care 30 minutes before closing eventhough they are getting getting paid to see patients. Had a laceration on my foot. I arrived at 7:40pm and they stated that they stop taking patients in at 7:30pm. 5 minutes later a patient was taken in due to a bump on their head. The front desk admin simply did not want to check me in even though they were still open. The admin is an hypocrite and she understands that she is.