Pulse-MD Urgent Care

Horrified by the care I received today. The provider twisted my words saying I was “demanding antibiotics” when my words to him were… I’ve been sick for 7-8 days it’s now turned into a sinus infection which I’m never able to rid myself of I usually go to my ent but they don’t accept my new insurance id really appreciate if you can send antibiotics. (Every time I feel like this I end up at the ent, getting a scope into my sinus, getting steroid injections into my sinuses, and being put on PO antibiotics) You’d think I was asking for painkillers with this man’s response. And the arrogance. I then said I am a nurse and know my body to which he replied “well I’m a doctor and know everyone’s bodies” TO INSINUATE EVERY PATIENT IS THE SAME IS LAUGHABLE. So without even scoping my sinuses (and wit

The front desk , nurse and provider were great. But the wait times were unacceptable. Made a 11:45am sick visit apt online for my 16m old. They made us wait until after 1pm to be seen. What is the point of making an appointment if you’re going to allow walk ins be seen ahead of us? Especially when the patient was a baby. Honestly appalled and will never return.

Second visit there (first was 11/17) - each time I found the staff knowledgeable and courteous. Not feeling well, I especially loved the short wait to be seen both times.

First time here. Very courteous, polite, welcoming. Even at a medical facility I felt comfortable. I’m sorry I couldn’t remember the names of the nurse and practitioner. Thank you for taking me with short notice.

*** unfortunately I have to change my previous five-star review to a 1 star review Because of the way we were treated today... However I did leave my older review because I've always previously had a good experience there until today.. I’ve been coming to Pulse MD in Mahopac for the last few months and have always had pleasant, smooth, and welcoming experiences until today. Unfortunately, one front desk clerk completely changed the way I view this office. I have custody of my 15-year-old nephew, and his insurance is under my name. This has never been an issue before. He has been seen here once or twice without any problems, and I previously informed the medical staff about our custody situation with no concerns or questions. Today, however, the moment we walked up to the window, the new