Paul D Kaplan DMD and Associates

Front desk lady is the most unprofessional worker I’ve ever seen. The attitude on her is outrageous. Nurses seem to be clueless, one tells you something that the other will contradict. My foot is in pain from the injection site. Got a big needle put into my toes, can’t even bend my big toe now. Another podiatrist says the needle caused permanent damage to the tissue. Doctor too young to know what the hell he’s doing.

My visit was safe and efficient. There were 3 forms to fill out that were sent to me the day before my appointment which made my visit safe and efficient. Upon entry I was checked in and my temperature taken. From there they were able to take me right to my room. After a few minutes and some x-rays, the doctor came in to talk to me and clearly reviewed my forms. The doctor was very attentive and addressed my concerns. It was the most thorough exam and cleaning I feel I've had in a while! I was happy with my visit.

Been coming here for 20 years or so, now. Currently working with Dr. Shah. They are always professional & courteous. The doctors do a great job and know their trade. Only detractor is: wish they had a bigger parking lot. The building has multiple businesses and the lot can fill up quickly.

I understand that this practice is a business and things need to be done efficiently and profitably. My experience with the hygienist was good although rushed. The interaction with the dentist seemed like an up sell. The front desk was so inflexible in enforcing office policies and would not acknowledge that they actually had the capability to validate insurance eligibility via phone/computer. As a result, Dr. Kaplan will be collecting a payment from my insurance without providing my son with services in Nov because of the office policy that artificially delayed an appointment. Something about that is not right. I’m considering moving my family to another dentist despite the high recommendations from a long-standing patient. Things have certainly changed over the years.

Went for cleaning in Oct 2020. Kaplan didn't spend any time to check inside my mouth neither the teeth. He was upset with the technician for not having the video device in the room and he stormed out of the room. He didn't even tell me if there was any cavity... i had to ask the technician to find out. They didn't charge any less from the insurance for this mediocre care. Technician was good.