Oakland Heights Nursing and Rehabilitation

Oakland Heights Senior Living Was a Lifesaver for My Family When my father’s caregiver was suddenly hospitalized, I had to find immediate care for him. He’s in the middle stages of dementia and couldn’t be left alone. I was referred to Best Life Ever, who connected me to Oakland Heights in Oakland, CA—and from that point on, I felt supported. Amy, the intake coordinator, was compassionate and responsive. Incredibly, she helped place my father within 48 hours. The first night was tough, but Uma and the care team got him through it with patience and empathy. By day two, my father had settled in and even told me he liked the facility—a huge relief. Though his stay was just six days of respite care, the peace of mind it gave me was priceless. I also appreciated the kindness and professional

The people at OAK Heights treated & cared for me so well. Special mention re Julius, Elizabeth, Cindy, Kopela, Judy, Anson , Marsha, Jackie, Arsenio, Allya, Selene, Peony, Dee, Nick & the list goes on. I’m coming back just to see these people again (just a visit). If I have to rehab again, this is the place I’ll request. Kudos to OAK Heights! Deborrah Ryan

I'm currently here at Oakland Heights. The rehab people are top notch and are compassionate and excellent at their jobs. The CNAs have been caring as well. They ask about how I'm doing and scold me if I'm not eating. The real issue comes during the night. There are not enough people to service this place. I have gotten the story that they have enough people mandated by the state. Well, that's not enough. Right now, as I write this, I have been waiting 45 minutes after pressing my call button. That's reprehensible and dangerous. It is 5:33 in the morning. I pressed the button at 4:45. I reset the button and pressed it again, hoping to get someone's attention, but no luck. While I'm fortunate that my needs do not rise to an emergency level, I shudder to imagine that future. This is not the

Some of the CNAs were great, but the doctor gave my dad the wrong medication so he had serotonin syndrome, had to go to the ER, and he was not able to talk to us anymore until his death a month later. Also very little light despite being in a nice complex

Our experience with Oakland Heights has been excellent. The staff made a difficult transition so much easier with their patience and understanding. They treat residents with dignity and respect, and it shows in how happy and cared-for everyone looks. The activities and therapy programs are also well thought out and engaging.