Montclair Optical

Had a less than 1 min long conversation with this office today trying to make an appointment for an eye exam/get a new contact lens prescription. I was cut off twice (correcting my request, patronizing me, telling me that what my primary office told me was incorrect) and later emphasized, “I’ve been doing this for 40 years, I know what I’m talking about”. I don’t usually post negative reviews but this conversation wasn’t long enough to warrant such a response and attitude. I’m also glad I took a minute to read the other reviews as this seems to be a common theme with this office/staff. Customer service, especially in a small town like Montclair should be top of mind. I shared this information with my mother and she told me she had a similar experience this year. We purchased her glasses

After having lunch in Montclair, I was walking back to my car and noticed Montclair Optical. Since I suffer from the "why do you only need one pair of eyeglasses" syndrome, I went in take a look & was very pleasantly surprised by what I discovered. This boutique optical shop was filled with an inventory of familiar high end frame manufacturers and a number of which I was not. The owner Julia was knowledgeable and a delight to converse with about differing brands, styles & helping me to curate some options. Shops of this type of quality & variety are rare in the Bay Area and to top it all, the pricing was very competitive. While time limitations did not allow me to make a purchase, I will be coming back soon, and bring my spouse who also is afflicted with the same syndrome!

My partner and I stumbled upon this Optical location today. We love it. They offer a great selection of frames and many brands we have never heard of at very reasonable price points. The owner is absolutely pleasant, knowledgeable and courteous. My partner and I will definitely be getting our frames and lenses from Montclair Optical. I would recommend this location/business.

This was my first time coming across this store and meeting Julia the owner . I Simply was walking by and noticed some cool frames and was super excited to purchase and order some frames . But after my encounter with Julia the owner , I will never ever go back nor would i recommend this place to anyone . Julia was very discriminatory and rude . Your Better off going to another optical location with less judgmental and bias customer service . Julia made me feel very uncomfortable and accused me of taking pictures of the set up of the store and then explained she had " girls " who've taken pictures of the store before and was then robbed the next day . While Julia was with one customer I didn't even get a " Hello , how are you "when I walked in. When I started viewing the store I t

extremely unprofessional staff, very rude on the phone, I asked them about matsuda glasses and she was patronizing me saying there's no way for her to know what's in stock, then she kept referring to an earlier customer that came in asking about matsudas and thought I was the same person. I'm not sure what's going on in that shop, I just don't have the time for that level of toxicity. eyeglasses shop are a dime a dozen, look elsewhere