Lake Wales Wellness & Rehabilitation Center

My mom was there for a month and a half, we removed her due to a change with insurance. While the CNA’s, nurses, PA’s and Dr were good to her, the administration was not. My mom needed specialized appointments with outside Dr’s to address the issues she was admitted for. I had to call, email and come in to address the issues non stop to get these appointments made. One was even missed because they claimed the Dr didn’t have the authorization from insurance (this was faxed to the Dr twice and it was emailed to the head administrator two days before this appointment). I was also told that it was MY responsibility to get these insurance authorizations, which I later confirmed in appointment with heads of all departments that it in fact was not, the person who’s job it is to do this stated sh

Windows look pristine, however NOT. Street side yes. CNA's seem lovely when and if they can get to you. Can take up to an hr later. Especially when your diaper is soiled. No tubs or shower in room. 2 showers and 2 tubs for a occupancy of 113 patients. Therapy seems to be good. Food you must like mashed potatoes. Sometimes barely warm other times luke warm however can ask to be warmed up. Expect some time while others are getting theirs. Suggestion, have different people come unexpectedly during every day. Also check for missing items. Make sure what you bring you take home. Mark everthing there for them with patients initials. Make sure they know where your love one is located. 28 hrs not knowing is devastating. Overall check it out ahead of time. Saw no rating before select

It is never a happy time to see a loved one in a facility, but I feel really comfortable with the care my mother is receiving. My family and I were greeted with a very friendly admin receptionist. I have been to others in which you had to wait for someone to greet u and let you in. I even had to call a few times to have someone answer the phone. Lake wales answers the phone and gives you a quick response. The facility is clean and doesn't smell like a hospital. My girls in others would hold there noses because of the smell. When we left Lake wales my daughter was even happy with the smell the cleanliness. They take pride and that makes me feel at ease. They seem very compassionate. I want to give my mom the care she needs!

So everyone was really nice and friendly. Very kind to the pts. It did take a bit for them to respond to the call light. I am a nurse so I can help my mom but she does need to walk so she can go back to being independent. Please take time to make sure she walks 3x a day at minimum. She can do it especially if she has tylenol 3x per day. Thank you for all you do and for your kindness to my mom. My mom is a retired nurse too and she's a nice lady. 🙂

Father in law isin here with COPD stage 4 on oxygen has been found oxygennot on then his oxygenconcentrationgoes extremelylow. . Care in not good. room smells of pee it is dirty. Care is not very good. Staff has no idea how to be tactful with patients to get them to do what has to be done on there general hygiene. I feel that they are neglectful on the residence Care.