Kansas Medical Center: Emergency Room

I went to the Andover ER and I was in and out in less than an hour. The staff was amazing from start to finish! It’s unfortunate that I had to go to the ER, but I will only use this location for any further ER visits! Kudos to the entire team!!!

The night shift is terrible. Bad attitudes and non attentive and when someone is low on blood sugar, that’s deadly when no one comes. The upper management is who we blame. Very short staffed. The food however is very good. We won’t come back

I went to the er on Sunday night and was taken care of by an amazing staff. I had to do a surgery on Monday. The care of the full staff was amazing. Holly took care of us through the night and made sure I was as comfortable as I could be but also that my mom was comfortable enough to get some sleep as well. I am thankful to the whole team from the nurses, CT operator, and surgical staff that took care of me.

Zero sense of urgency in the emergency room, even if you have a laceration and heavy bleed to your face. After 2 hours of not being checked on and controlling the bleeding ourselves, we asked how much longer and were snottily told they didn't know because they were "soooo busy and we only have one doctor". There were only a couple other patients there and staff was not moving from their desks. It's difficult to treat patients from a chair.

Called ahead as we had not been there to make sure they were not an urgent care as we have been down that road in the past and they do not have the machines to diagnose the problem my husband was having with his back. The women that answered was rude. That should have been our first sign not to go to this place. We get there and get checked in and there was no one else in the waiting room. Was moved after half hour to another waiting room in the back. Waited there another hour and was finally called back to a room. My husband had come in barely even able to walk due to severe back pain. Once in the room the nurse, who was nice, took vitals and told us then, an hour and a half later, that it would be a while because they only had 1 doctor there. That would have been nice to know when we wer