Dillons Pharmacy

The last prescription I got filled here I said I had a question for the pharmacist. I saw them look at each other and one yell, "not it." So no one came over until the clerk told them again I had a question. She barely listened to my question and gave me an answer that didn't relate to what I was asking. I wound up just calling my doctor since the pharmacist clearly didn't care. Unfortunately, I needed to use them for another prescription today. I got a text at 341pm they received my prescription. I checked the status around 445 and it was still pending. At 508pm I got a text saying I could get it OTC. I didn't to go OTC so I ignored it and checked the status again around 530pm. Now it said "thanks for picking up your prescription." I thought that was odd, since I hadn't picked it up, so I

I got to the drive-thru at 5:58 PM—before closing—and waited my turn in the second lane. After the truck in the first lane finished it was 6:01 PM, I had already sent my card in to try and speed up the process. The tech immediately said, “We’re closed,” and sent my card back. I explained this was pain medication for my 10-year-old after a tonsillectomy and was told, “I can’t help you.” Even through I had already tried to get the medication ration once and told to come back within 30 minutes, but apparently that didn’t matter either. This could have been handled with basic compassion and common sense. Very frustrating experience take your business elsewhere.

I recently moved and have tried to transfer my prescriptions from another Dillon’s to this one. Getting them to fill something my doctor sends in takes a week and 3 phone calls. I have requested my auto-fill prescriptions be transferred twice and they still haven’t been transferred. They were cancelled at the old location but somehow aren’t at this location now. When I ask for an explanation I get attitude and half-assed excuses.

I called up there to see when one of my prescriptions would be ready I was told 15 to 30 minutes 45 minutes later I went there to get my refill and was told it would be another hour. I’ve been using this pharmacy for the last year or so now and it’s always something

Worst dillons pharmacy in Wichita. I don't know if its all of them but the few pharmacy techs I've dealt with are the laziest. I was a pharmacy tech for 5 years when I was younger. By the time you are certified you should know what you are doing. They even hire people who they clearly don't train. Corporate needs to step in and clean house. They are losing money due to an incompetent staff.