Island Optometry

I assume the Dr's here are great, but the front desk staff are rude and they are the first impression of the business! It was my first visit and while checking in at my appointed time (I was a minute early), the person at the font desk spent a few minutes with me reviewing my intake paperwork and insurance. The other front desk person inturrupted after about 7 minutes and pointed to their policy that if you are "more than 10 minutes late to your appointment, we can not guarentee you will be seen today." Obviously, I was not late to my appointment and it was extremelly rude to insinuate that I was. After this, the front desk found that my insurance would not cover any of my visit. Fine, I understand. They had my insurance information weeks ago and could have given me that information at th

I have been a patient here since the early 2000's and have always been treated with courtesy and competency. I had been dealing with an issue which my PCP ultimately recommended that I see my optometrist for. I was unable to get in to see my usual optometrist Dr. Ayers, but the friendly person who I spoke with scheduled me with Dr. Poe. Dr. Poe was very informative, explained my condition to me, and answered my questions in a kind and respectful way. HOWEVER, the technician who did the initial work up was rude. I tried to answer one of the questions she asked but she cut me off to go on to the next one. I also explained to her that the affected eye was the one that had been corrected for close vision during my cataract surgery several years ago but she proceeded with a vision test. Of co

Dr Ashley Ayers is superb! We didn’t know if she could fill her father’s shoes — she did very much! Thank you for your excellent care. Your staff has been wonderful too.

I received the best eye care at Island Optometry. I have gone to eye doctors throughout the US for the last 25+ years, and Island Optometry has had the best customer service, flexibility, and reliability I have ever experienced. From the people on the phones to the doctors I have seen, all were very professional, welcoming, and listened to my issues. The doctors caught issues other eye doctors missed. They unfortunately no longer take my insurance, but I will go back for any serious issues, as I trust them above the rest.

Due to eye infection, they kindly gave me an immediate appointment. Super nice people. Helpful, thorough and informative are best way to describe my visit. Highly recommend this office for any eye needs. Thank you so much for seeing me on very short notice. Excellent service providers .