Hewlett Animal Hospital & Pet Resort

I was very happy at the butler level service Fern and Joseph at Hewlett provided for my cat Baxter. I adopted him from the Animal Care Center on 110 St last January so I was worried he would feel abandoned again when I went on safari to Botswana /South Africa for 2 weeks. But Hewlett Pet Resort took really good care of him and provided lots of TLCare, groomed him so he was in really good mood when I came to pick him up. Once home he immediately jumped up on window sill and looked out window like usual. My only quibble is that I had sent the ACC vaccinations he received so I don't understand why he was vaccinated for rabies and distemper again.

The owner of this establishment is extremely difficult and there is zero customer service. I would not trust my dog to them again given their complete failure to provide any customer service and their refusal to release my dog to me when their credit card machine was down and they could not accept payment. I had the worst experience at this establishment. We left our pet Chloe there for 10 days and made a large cash deposit (over $200 as they do not take credit cards for new customers). Prior to picking her up we asked about payment as we had assumed cash was acceptable - we were told it was not but that they would take credit cards. We arrived to pick up the dog with a credit card from our home one hour away only to discover that their credit card machine was down and they refused to rel

I recently spent a week away with my family. We hated leaving our beloved English Bulldogs behind. We were put at ease from the moment we met the capable staff here. The rooms were great and everyone is courteous and friendly. We checked in via email and received prompt replies. I would recommend the “ resort” to anyone that loves their pet. Our bulldogs were returned freshly washed, nails clipped, happy and healthy. We will definitely be using this service again for our next trip. Worth every penny!

Why don't they have cameras so you can see your pets like other boarding places? Because they would be caught in their lies of how they treat your animal. You think you're dog is kept in a nice open stall but they are kept in their BASEMENT IN CAGES where workers need masks because of all the feces, urine, and insulation problems. My dogs nose was bleeding and cut trying to push her way out of the cage. They said it was from her pushing a bone under a rug which was a lie. My dog doesn't do that. She was in a metal cage. They lied to protect themselves. Her paws were soaked with her own urine. They try to spray some perfume scent on her to make her smell clean before we picked her up. They never let her out in a play room they show you in the back, They never let you see their basement whic

I have never written a negative review before but this vet and specifically the receptionist fully desereves it. I have never in my life experienced such unprofessional behavior coming from the woman on the phone. (receptionist) I moved locations and needed my cat, harry, to have his vaccine records sent to my new vet. I have tried for a whole week and a half, practically begging the receptionist to send over the records and I have only received excuses and rude comments. (She even blamed me twice!!) My current vet tried calling her and she gave them attitude as well. I take my cat's care very seriously and I feel horrified that Harry had to step foot in such an unfriendly and hostile enviorment. If this is the way they run their vet, please never ever send your animal there. I regret send