Guthrie Vestal Shippers Road - Family Medicine

It's always a pleasure to be treated by Tayyebeh Borogerdi! She is friendly, thorough and at the same time takes her time to listen and explain everything in a way that makes you feel better right away. I had previously gone to UHS walk in and go no help at all. They actually seemed annoyed that I came there!

After waiting 50 minutes after the time for which my appointment was set, someone came out and told me that it would be quite a bit longer because someone had double booked all of the doctors time slots. They were surprised when I said I would not wait any longer. They could have told me this when I got there, or even called before I left home. I live 50 minutes from the medical office, so I list almost three hours today. Stuff like this has happened regularly since Guthrie took over Lourdes.

I came in for my annual physical with Dr. Nahid Borogerdi. She is the rare medical provider who takes time with you, listens, is caring and compassionate and offers all kinds of practical advice to keep me healthy as I age.

For a fresh building this office looks sad. Tiles on the floor have larg gaps, blood pressure scale hanging on the last screw, dated paint on walls, and totally bare wall after Guthrie took over. No pictures, no Jesus statue, any sense of religion has been stripped. Thanks Guthrie, NOT.

I went to the Walk-in at Lourdes in Vestal shortly after Guthrie took over. There were about 4 people ahead of me. When I got called in, the nurse was very cold and acted like she didn't want to be there. She was abrupt and didn't listen to me, but cut me off. Then I sat and sat and sat. Then a N.P. came in, she was going to prescribe a medication, and I sat and sat and sat. I got up to leave, and a different nurse asked me if I needed help. I told her I was going to go, that the N.P. never came back. She came back about a half hour later. I went to get my prescription, and the pharmacy said they didn't have it. The nurse had sent it to another pharmacy because she didn't pay attention to the name of the pharmacy I gave her. I've been to this Walk-in before and never had such an experience