FirstHealth Back & Neck Pain

Today by phone, Erin was so very helpful and polite. There was a phone-line problem and some prescriptions were not able to be processed the day before. Erin explained the situation, and when I called the pharmacy it was OK now, but then had an issue with a different prescription of mine. I had to call Erin back! She was kind to hear me out and take that information to be handled. I was thinking it would be another phone runaround but it was not. I was confident this would work itself out today, just by the simple conversations I had with Erin this morning. In office, the staff and Whitney Albright, have always been welcoming and attentive to my questions and needs when I've had my visits.

Original appointment went well and thought they would help manage pain. I thought wrong, very difficult to get messages to doctor. They don't return calls most of the time. Had to go 5 days in terrible pain and still no return call, had to drive to the office to get a response. Never ahead of pain, always playing catch-up. Try to find a provider that communicates better and will help manage your pain to keep you even or above pain level.

Can’t get medicine cause hasn’t been called in suppose to have gotten it sat

Highly recommend! The staff here are kind, understanding & compassionate.