Duke Primary Care Oxford

I found out I could access X-rays ordered by a provider at this clinic - much more convenient than driving 30 miles to Duke Regional Hospital in Durham NC. This is a spectacular building - with the architectural design & color known to Duke Systems. Several spacious accessible parking spaces right in front of the entrance.Under neath the accessible parking sign it said”Do not fall- we are here to help” &a number was provided. After calling the number- in short time - the radiology technician came with a wheelchair- Jennifer is her name - she was the epitome of excellence in customer service. She was kind, patient professional- she completed the X-rays & wheeled me back to my car.The interior of the building has clean lines - numerous office spaces & exam rooms noticed as well as bathroom

Dr. Koinis was a very disrespectful Dr. to myself and my family. Rude and arrogant and I honestly felt bad for the resident that he supervises as she was a very good and compassionate Dr. 5 Seconds after walking in the room, he was super arrogant and unpleasant in general. I have never had such a bad experience with a Physician in my entire life until I met this guy. He needs to revisit the Hippocratic Oath " I will remember that there is art to medicine as well as science, and that warmth, sympathy, and understanding may outweigh the surgeon's knife or the chemist's drug." "Above all, I must not play at God."

I never since a doctor office where you make an appointment and have to wait 45 extra minutes then they won’t to know why you have an attitude what’s the need to make an appointment if you not going to be seen at the time of your appointment. This is just so unprofessional.

Terrible customer service, zero appointment availability, and 3 of the doctors listed on Duke's own website are not doctors there and they never have been. Oxford is a small town with amazing people that deserve a MUCH higher standard of care and customer service than these people provide.

Love my new doctor, but hate the wait here. It is usually an hour past your appointment time. Especially frustrating when you ask as you check in if the Doctor is on time and you get told yes. Then you wait an hour. No apology for running late either. Guess my time doesn't matter here. Nurse was rude. Called out Bagley not Bagwell and when I asked if she meant Bagwell got irritated and flippant. I almost didn't respond when she called, because the waiting room was full and thought it was someone else. When no one replied, I finally asked if she meant Bagwell.