Circle Health Family Medicine – Westford

I’ve been a patient here for several years and have never been disappointed in the care I have received. The doctor and the Nurse Practitioner that I see are always quick to respond when I message them and always listen to my questions and concerns. I have never had a problem getting a response back or having a prescription filled. Healthcare is a tough field to work in and doctors/nurses/medical assistants/front desk staff don’t get enough credit for what they have to deal with day in and day out. I feel very fortunate to be a patient at WFM and I hope I never have to leave. I always feel bad for people who say they don’t love their healthcare provider or don’t feel as comfortable as they should with their healthcare provider, and I feel grateful that that’s never been my experience here.

I want to express my heartfelt gratitude for your unwavering dedication and compassionate care. This office is more like family everyone is so happy and compassionate. Thank you for being an exceptional office . Your commitment to patient care and your patients' well-being is truly commendable. Thank you for all that you do as a doctor dr fragala. Also thank you to the amazing staff for always being so supportive!

I was surprised to see all the negative reviews. As someone who has seen MANY doctor throughout 50 years I was extremely impressed. Staff was knowledgeable, professional and concise. Nurse who administrated the drug test and physical was by the book and thorough. She gave clear instructions. I never felt rushed or pressured. Highly recommended medical facility.

I am deeply disappointed in the care I received at this doctor’s office. I was prescribed a medication that I rely on for my health, but without any proper explanation, tapering plan, or alternative treatment, they suddenly cut me off. This left me in unnecessary pain and at serious risk of withdrawal, which no patient should ever be forced to go through without medical guidance or support. On top of that, I experienced unprofessional and inappropriate behavior from staff. Instead of being treated with dignity, I was mocked, dismissed, and made to feel like my concerns didn’t matter. The tone and manner in which I was spoken to were not only unkind but came across as bullying. Patients should never be made to feel small, embarrassed, or ridiculed when they are already in a vulnerable posi

People on the phone lines here have zero customer service skills and bedside manner. First person I dealt with picked up and hungup on my incoming call twice. Then when I called the third time she answered, but immediately put me on hold with an annoyed demeanor when speaking to me. Sorry you have to work today???? Then she ended up transferring me to someone else (after waiting quite a bit) who said that even if I have an urgent appointment I would have to wait until February so call someone else or go to urgent care. They need to get their act together! Messy!