Casey Vision Care (merged into Guilderland Vision Care)

I’ve been going to Casey Vision for over 30 years and have always had a great experience with the doctors. They’re knowledgeable, kind, and provide excellent care. Unfortunately, what has consistently taken away from that experience over the years is the front office staff—specifically, Joanne. Joanne has a long history of being dismissive, unhelpful, and at times, openly rude. Years ago, she refused to release my prescription for a snorkeling mask until I spoke to the doctor, which felt unnecessarily difficult. Last year, when I got glasses from their office, no one explained they were progressives—and when I had trouble adjusting, the process to fix it took multiple visits. There was no guidance or accountability on her part. Most recently, as I waited for my appointment, she loudly sa

This is the best eyeglasses store I have ever patronized in my 50 years of wearing glasses. The doctor I see is awesome, very good at explaining how vision works. The ladies who take care of customers are fantastic. They are friendly, enthusiastic, extremely helpful, and very very knowledgeable about design in terms of frames and lenses. They will tell you the truth about what looks good on you, and they are patient. I get some of the best customer service I’ve ever had at any business when I go to Casey vision.

I started going to Casey Vision at the recommendation of a colleague, and I will never look back. Dr Casey-Gee is super helpful and efficient, and talks through things with you to make sure your questions are answered. The opticians Morgan and JoAnne really make me feel welcome and at ease as soon as I walk in. I can always count on Morgan to help me pick out some frames that not only work with the lenses and I think are cute, but that always complement my face shape! Somehow she manages to balance honest opinions while still making it so much fun to shop for some frames, and that's not an easy thing to master! Recently I was being recruited for a company that's out of the area, and my first thought was "is it possible to make a trip back once a year for Casey Vision?" It's the only annual

We have been going to Casey Vision for years and trusted their expertise with complicated prescriptions. However, our most recent visit (scheduled appointment) with Joanne, was unwelcoming, abrupt, unfriendly, unprofessional and lasted approximately 10 minutes in total. We had selected several frames and after doing so, went to the desk for a fitting and our selections were tossed to the side with a "no" at each selection to which Joanne got up, went to the back wall, selected two frames, came back and gave us a choice to pick from and measured the lenses with little to no conversation, stated a price and sent us on our way. In the past, there would have been an opportunity for more frames to be suggested that would be more suitable for this particular prescription, that carries more weigh

I had my first visit and it was quick with no wait. The office was pleasant and easy to get to. The doctor and staff were very friendly and helpful. It was quick and easy to get an appointment. Just be aware to complete your exam this location has to dilate your eyes. They do not have the machine, which costs extra. Which if you go during the morning or worktime will send you home for the day. A bit of an inconvenience. But the staff will accommodate your schedule to help alleviate that. This location does have a good stock of glasses; it was easy to find something suitable. They have something for anyone's budget. The front assistant was very busy and could use some help, but she handled it professionally and to the best of her abilities. Apparently, I went on a low staffed day. So thi