Brook at High Falls

Well my complaint is that the place is very under staffed and ones that are there are over worked. There are residents that need more attention then others and that are lacking the care they need.im not blaming aides im blaming that they should have more help so someone isn't waiting to be changed as there sitting in wet or soiled diapers or bedding..they shouldn't have to sit in there room or bed because there is anyone to help.people are falling because no one comes fast enough when they push button for help because there isn't enough help they are attending others or on break. There should at least be 3 aides on at all times.not have 1 aide doing most of work.one more complant as of today finding out my moms bed was taken because she was taken to hospital as she fell and on observation

My mother was placed in the hospital because her hemoglobin Levels Were on the low side. She was brought to emergency under the Advice of the staff on duty at the time later come to find out The doctor question why she was brought to emergency given that she has Alzheimer Dementia, she was put into Distress We were then told by the doctor she should’ve been monitored at the nursing home and only brought to the hospital when and if it came to the point that she needed to have a transfusion, And only brought to the hospital as an outpatient. Having her stay in the hospital only Worsened her condition. The therapist staff that was working with her Helped a lot She was able to say more words because she lost her ability to speak after having a stroke. She was eating on her own and no longer

My best friend's grandma was treated extremely poorly. The facility is dirty, the staff are negligent, and the food is awful. Giving a patient who is to stay away from sugar a donut, piece of pie, and apple juice is beyond me! This place needs to be shut down or needs new management. They also refused to call 911 when her grandma needed care. Luckily, my friend pushed and pushed to get her grandma to the hospital to get the care she needed. This place needs to be reported for negligence to their patients, and people need to be fined and held accountable. ZERO STARS.

My grandmother was placed at The Brook at High Falls after a stroke, and her care there was unacceptable and unsafe. She is diabetic with a history of blood clots and lymphedema. Despite this, she was repeatedly served donuts, juice, pie, pasta, and other high-sugar/high-carb foods. Staff gave her large doses of insulin without clearly documenting or explaining it, and her blood sugar spiked as high as 351. She complained of severe pain in her left leg and feet for hours, but staff only gave her Tylenol and did not provide appropriate lymphedema care (no compression wraps, no thorough exam of her feet). We had to call 911 ourselves after the facility initially refused to call EMS or allow transfer to the hospital. Only after persistent calls did EMS finally come and take her to Strong Mem

As someone who has worked in healthcare for years across multiple facilities in the area, this is by far the worst I’ve encountered. We got my loved one out of there as soon as possible. It’s unclear whether this place is being shut down or undergoing a remodel, but it looks nothing like the photos. On my first visit, I walked into what looked like a dingy, makeshift office. The next day, that same room was completely empty except for some leftover trash. The entire front half of the building looks abandoned as there are many dingy, empty spaces/rooms. Basic supplies are also lacking. There was no hand soap in the bathrooms, and no hand sanitizer dispensers anywhere. I am curious how the workers are managing to maintain adequate hand washing. They also are short on linens. They were maki