Bel Air Pharmacy

I recently moved to the area and wanted to support a local pharmacy for my medical needs. Unfortunately, my experience here was disappointing. They refused to fill my prescription because it came from a virtual provider — something that’s becoming increasingly common in modern healthcare. On top of that, they declined to dispense the medication due to their own policy on its use, even though it was prescribed appropriately by my doctor. To me, decisions about medical treatment should be between a patient and their physician — not dictated by rigid corporate policies. Needless to say, I won’t be returning to this pharmacy or shopping at their grocery store. I also won’t be recommending them to others based on this experience.

There service is quick and they always inform you about medication or any medication inquiries you might have.

Like to keep my money within the community whenever I can; therefore, do not take advantage of my employer-sponsored mail-in pharmacy Rx benefit, even though it would be somewhat cheaper for me to do so. That is why the pharmacy's schizophrenic customer service experience is somewhat a quandary. Been having Rxs filled here for 5+ years. Pharmacy either goes out of its way to be helpful; or is downright rude. Slow service, but feel that is more of a result of the pandemic and management cutting back on staffing. However, when calling to check on re-fills, have been cut-off more than once while trying to ask a question. That's a lack of manners, not a lack of staffing.

I try to give myself a good 20 to 30 minutes to stand in line while while they ignore the customers and act like they don't see me standing in line. Slowest place ever and I'm taking my business somewhere else. If you can't tend to your customers right away then please acknowledge that they are there and that you plan to help them. Standing in line without being waited on or talked to repeatedly time after time for extended periods of time is rude and ridiculous. To add insult to injury you can expect them to help somebody in front of you and then disappear to the back and begin working again before your helped.

Omg if the guy that works in the pharmacy handling the prescriptions to the customers is not happy with his job he should change to something else that has nothing to do with direct communication with customers, he has no patience, not friendly at all and is kind of rude. He seems very unhappy. No idea what his name is but he also answers the phone. My whole family have always issues in getting in our prescriptions. This pharmacy has terrible service.