Aspen Dental - Rochester, NY - Irondequoit

I had an amazing experience at Aspen Dental thanks to the exceptional customer service from all staff, but especially from Hafsa and Theresa. From the moment I walked in, they were both incredibly welcoming, professional, and patient. They took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable throughout my visit. Their kindness and attention to detail truly made a difference and turned what could have been a stressful appointment into a great experience. Aspen Dental is lucky to have them—highly recommend. Hafsa and Teressa were absolutely amazing!

I had an excellent experience at Aspen Dental – Irondequoit, Rochester, NY, thanks to my hygienist Sam. She is incredibly gentle—so much so that I don’t even need numbing medicine during cleanings. I’m completely comfortable and often find myself dozing off! The office is always spotless, and the sanitation and cleanliness are top-tier. Sam consistently provides great, easy-to-follow recommendations for preventative care at home, which I really appreciate. She also has a wonderful personality, is very professional, and is flexible with scheduling. I highly recommend Sam’s services if you’re looking for a hygienist who is gentle, knowledgeable, and truly cares about your comfort and dental health. Absolutely five stars!

Elie is an awesome person. She is personable and sympathetic. She deserves to be recognized for her working under high pressure and demand. I complained about the long wait and she steadfastly explained that the office has just one doctor and she is doing the best to attend to everyone’s needs. She also spoke Spanish whenever I wanted to switch to Spanish. She made me smile although I was in pain!

This was my very first experience coming to Aspen Dental. Let me completely honest, I was pleasantly shocked at just how advanced and proficient the staff is and how gental and knowledgeable and caring and thorough everyone I spoke to about my emergency needs were. Sully, the Tech, was AMAZING! She made feel comfortable and along with Dr. Cogshell reassured me that they could provide me with the care abd service I was looking for and what’s even greater, they take my insurance!!

Came to Aspen dental today for my first time and didn't have to wait to be seen for. First time patient's. Then I was greated with Tanny who welcomed me and made me feel comfortable she did the xrays of my teeth and got me in a room quick and efficient. She then also seen me with the doctor for my exam and walked me through the process and steps of what was going on next. Love how they were quick, efficient, and made me feel comfortable going in with the not knowing. I recommend you to come to Aspen dental for any tooth related need and for the SMILE you deserve.