Aspen Dental - Oneonta, NY

I want to start by saying I have been to many dentists in my life. I have extreme anxiety about anything medical, but especially the dentist. Because of that fear, I avoided getting some cavities treated, which unfortunately led to bigger issues with my teeth. I’ve also struggled to find a dental office that treats you like a person instead of just a paycheck. I called late on a Friday night with severe tooth pain, and they immediately gave me an appointment for early the next morning. From the moment I walked in, I was greeted with warm smiles. They could tell I was nervous and truly went the extra mile to help me stay calm. Every single person I interacted with from the manager Michaela, to the incredibly sweet Storm who took my X-rays, to the doctor herself was so patient, kind, and soo

Every one that I spoke with was very helpful and professional. They were very quick to see me to and diagnose my symptoms, which I am thankful for. I can only give them three stars because of trying to up charge me $460 for a cleaning. I’m a disabled senior veteran and that would be half of my monthly income. They offered financing which I assume comes with a fee. So the decision is groceries or get my teeth cleaned.

I just want you to know that the Aspen Dental Association in Oneonta New York the people are excellent Helena, Storm, the dentist Joanne and Christina unbelievable it was like going to a day spa with the service in each department I would recommend High honors for those employees and a possible increase in salary, you can't find people like that just walking in your door for employment. I look forward to going back and getting more procedures done, that they recommended I should have done. Employees with knowledge of their job and liking their job are very hard to find.

I arrived for my new patient appointment for 8:30am at 8:15am and filled out all paperwork prior to my appointment time. While I was waiting in the lobby I realized Aspen dental called me 5 minutes prior to my arrival explaining they had me scheduled for 8am and cancelled my appointment due to me being late. My appointment was not scheduled for 8:30 and I have multiple phone calls, emails, and messages to prove it. I waited for 45 minutes as they let other patients go in before me and ended up leaving. Poor customer service, poor scheduling abilities, and I will not be returning again. Save your time and go to a real dentist.

I cannot say enough good about Aspen Dental dental. They got me in for the next day emergency extraction, thankfully. I went through 3 days of no food or sleep from severe infection, as there was a bad storm amd the weekend, and they took care of it right away along with antibiotics, and extraction. The entire staff and their process, 5 stars. Way to go Aspen Dental dental