Walgreens Pharmacy

The Walgreens pharmacy on Dorset Road is a nightmare. Do not take your business to them. The pharmacists there have a God complex and do not have the patients needs at heart. They also have errors in the quantities when filling prescription and mislead you on when a critical prescription will be ready. The customer service is terrible. I would give this place zero stars if I could.

So many terrible experiences. Staff has “accidentally” deleted prescriptions. To which they made ZERO attempts to remediate their mistake. another time they filled a prescription and then LOST the bag. But since it was already filled by them and they misplaced it, they made me wait 2 hours while they looked for it. Staff has little to no experience dealing with insurance. Have no expectations of having your refill on time OR when they notify you that the medication has been fulfilled. Always out of stock of common meds. Their phone lines are always busy BECAUSE they suck at their job. Staff does not care about you or anyone else. They will not show remorse or any sort of remediation for their mistakes. If they are out of stock of a generic, they will fill it as the name brand WITHOUT ASKIN

Absolutely terrible staff! They never have prescriptions filled on time ever!! Auto refill does not work!!! There phone system for refiling prescriptions does not work!!!! They don't have medications in stock!!!!! The staff is rude and incompetent!!!!!! The drive thru is broken half the time!!!!!!! They are almost impossible to get a hold of over the phone!!!!!!!! They always have objections to filling my prescriptions for muscle relaxants so every time I have to have the doctors office call and “straiten them out”. It is a never ending litany of problems and delays and they are rude incompetent and are chronically understaffed.

The reviews that other people have posted are accurate. This is the worst place to send your prescriptions to be filled. It always takes an inordinate amount of time no matter when you go. This is just the latest of many bad experiences with this place: I called to see if I would be able to pick up a prescription the same day it was called in and they assured me it would be ready by 5:25pm. I went in and after waiting in line for half an hour, was told it would be another hour. So at just before 7pm I called to make sure it was ready and was told they hadn't even started it yet and couldn't tell me if or when it would be ready but I was welcome to come wait for it. Do yourself a favor and just go somewhere else!

New pharmacy manager is very knowledgeable and helpful. In and out quickly.