Virginia Mason Lindeman Pavilion Pharmacy

I used to love coming here. But now they say that they won't prioritize my medication unless I shift ALL meds (which, the rest are mail order) to this pharmacy. (1) this isn't legal and (2) the woman was very rude about it. She stated that it's because they want to ensure my meds all work together. Stay in your lane, lady. My doc and I work closely on that - so, that's no excuse. What a joke. I happily am leaving this pharmacy. AND sharing this story!

It was pretty good, except that they struggle with medicare, and they fired their mail order customers. The pharmacy at the transplant hospital fired their transplant medicine customers, and they can't handle medicare. They accept medicare, but math is hard or something.

They seem to not be patient first - after filling a prescription for 18 months I was told they could no longer fill it because they had to save it for employees. I wasn’t told until I went to pick up and not given any notice. I was just told to shop around - if that’s a change in business model I would expect advanced notice and some empathy to fill a prescription. What’s more is it screwed up my savings card and now i have to shell out more. Do not recommend.

Ever since Virginia Mason sold out to CHI Franciscan this pharmacy has been nothing but a disappointing dumpster fire! With Virginia Mason employees now being forced to use the pharmacies associated with VM Franciscan Health, the Lindeman Pharmacy cannot meet the increased demand! When I have a new Rx sent to the Lindeman Pharmacy, I have to then call them to make sure they actually fill it! They offer to send in refill requests when I run out of a Rx and then fail to do so and they routinely have a line out the door to pick up a Rx! I don’t fully blame the pharmacy staff, they do their best, I blame the overlords at CHI Franciscan that have come in and ruined what Virginia Mason once was! It’s truly a disgrace and a disservice to the patients and the staff.

The staff are incredibly impatient & rude. They open at 8am, I've gone in at 9:30 and they've told me I can't come in, in the morning to pickup my prescription, I have to come in after 12pm. The problem is, I work a full time job, I can't come in after 12, my lunch break isn't long enough. I get off work the same time as they close, so I can't go in after work. Unfortunately, these aren't meds you can abruptly stop taking, I've tried to work with them on a solution and they simply don't seem to care. If this wasn't one of the only pharmacies that could fill these meds reliably I'd never step foot in there again.