UNC Hospitals Urology Services Hillsborough

this doctors and nurses are good but the "financial counselors" are completely useless. the lady i talked to kept saying my insurance was managed medicaid. its not. its an hmo plan from the marketplace. she seemed completely unaware of the concept of a network gap exception. there are zero in-network providers who offer the procedure i need. she not only flat out refused to work with me, but actively tried to stop me from talking to my insurance company. i just wonder what exactly she gets paid for

Unprofessional, my husband and I are getting older. We were scheduled for a vasectomy reversal consultation and were waiting months for them to call 1 week from the appointment to cancel us because the dr was leaving. They recommended another place but they can’t get us in for 3 months. Completely unacceptable. They didn’t try to assist us in getting a referral out or to get a quicker appointment anywhere. Just “oh well good luck”

I really like Dr. Borawski, but during my most recent appointment, I met with another physician who made me feel completely dismissed. I was very frustrated with the way she spoke to me, especially considering that I had waited over two months for the appointment. I also called back with an urgent question for the nursing staff, and I have been waiting five days for a call back (despite my making a follow up call). I am very unhappy with the office now that Dr. Cope has left.

Dr. Cope was my urologist for years and our family loves him for his kindness and compassion. When he joined with UNC in Hillsborough very little changed, but after he left the service at first from Dr's seemed a bit rushed. Now several years later I'll be seen by nurse practitioners unless it's a procedure. I have no complaints about any of them at all, nice, personable, professional and thorough. Seeing a Dr. seemed a rush and felt impersonal. At the moment I have been waiting for a surgery for stones to be removed, almost three weeks so far. I don't blame the front desk folks nor the nurses or doctors. I do blame the surgical schedulers for not being trained better, being too busy etc. With this kind of response I may consider another urologist in the near future.

The doctors and nurses that I interacted with in my appointments were very friendly, knowledgeable, and they even had an sympathetic sense of humor when I cracked some corny "awkward-moment" jokes about the screening procedure that I had done (a rather unpleasant scoping). The Financial Support staff member, on the other hand, was not so nice. I was directed by the Doctor (Dr. Figler) and the Nurse to visit the Financial Support office after my check-out to get a quote and schedule another procedure (a long-overdue vasectomy). The attending Financial Support staff member was extremely off-putting and rude from the very get-go, as soon as I walked in to her office. I hadn't even said one word to her, yet I was greeted as though I was an inconvenient nuisance. I will not name her full n