Towngate Family Dental & Orthodontics

This was my first visit to Towngate Family Dental & Orthodontics & I am surprisingly amazed on the outstanding professionalism of all the staff members. They talked to you, not at you. They took the time to listen, not listen to respond, but listened to understand & then respond. The environment felt very welcoming & comfortable. Someone who may experience anxiety every now & then as I do.,going to a dentist is hard sometimes, but this time I was instantly put to ease with smiles & all around great vibes. Thank you so much for being kind.

Very pleasant and efficient office staff. Dr. Shin was also very professional and congenial. He showed me the X-rays and carefully explained what was going on with my tooth sensitivity. Nor did he push to do an expensive root canal because he did not think that it would improve my situation. He did shave a tiny amount of the sensitive tooth crown to make it align better with the opposing tooth. The “bite” was immediately more comfortable!

I’ve always taken great care of my teeth and go to regular checkups, so I was shocked and disappointed by my experience at this dental office. I went in because I was having sensitivity in one area, and was suddenly told I had multiple cavities and needed several fillings—one which was not covered by my insurance due to my brushing too hard. They pushed for me to come back for these “fillings” but said they could do a deep cleaning the same day. I refused because it made no sense to scrub areas already sensitive and painful. They then told me to schedule everything for another day, but not before trying to charge me $50 for an “outstanding bill” from a year ago that I was never informed about. The whole situation felt unsettling, so I went to another dentist for a second opinion. The new

My appointment went well. The staff was very friendly and knowledgeable. The man taking the X-rays was helpful. Dr. Kim was professional and explained to me what a root canal and crown is with a teeth model. My insurance wouldn’t cover the crown or root canal unless there’s a cavity and they recommend a night mouth guard to prevent “cracked tooth syndrome”. The office was very clean and modern.

Our family has been seeing Dr. Shin for years. He is always personable and is an excellent dentist. Also dental hygienist Elizabeth is very good. Front desk is good also