The Springs of Pinnacle Mountain Health & Rehabilitation

My dad has been at the Springs of Pinnacle Mountain for almost 3 months now and I couldn't be happier. He also likes it. The staff is so kind and very dedicated. Each one knows my name as well as my dad and they reach out regularly to make sure we're happy. My dad is so well taken care of. When he came, he had a bad wound on his leg and they have gone above and beyond to treat it, making appointments for specialists, getting him a special bed. And it's made a big difference. He loves his physical therapy and speech therapy. And the therapists are really on the ball! The CNAs are very prompt responding to call lights and always cheerful. The nurses treat dad with respect and he likes joking around with them. My mother had been in a facility in Maumelle (not Springs) and I had such a hard ti

This nursing home is beyond filthy and just horrible. They leave my grandmother unchanged for two days in a row. She now has a disease in her mouth because they don't brush her teeth. Whomever is the owner should be ashamed of herself. She is just taking these poor elderly money and leaving them for filth. No elder person should have to go through this. The facility appears nice in the front but my grandmothers room is filthy as well. They let her roommate pee on her floor and just clean it up with a towel without disinfecting. Something must be done.

My own eye detailed experience with my Mother being in this unkept facility, just don’t ever put any family member in this facility, it’s very few that cares, the food is unfit, the kitchen, the cooks are horrible, change management hands like all the time, your people deserve better. Elderly people should be given the utmost care and this facility definitely don’t care, everytime I came to visit that place I wanted to take my Mom out but I had no control, unfortunately my Mom never made it out alive! Im devastated and mad as hell.

My sister was very well cared for at this facility previously known as the Village at Valley Ranch. It far exceeded my expectations with many of the caregivers including her main nurse continuing to work with her for her entire stay of almost 2 years. I was particularly impressed with their knowledge of her preferences even when mentioning a soda the nurses said ‘oh she always likes Diet Coke’. Despite her steady decline with Alzheimer’s they continued to care for her with compassion so that even in her final hospice weeks she would light up when one of the staff members walked by. That sure made my life better and hers also.

I regularly saw staff stopping what they were doing to listen to and talk to residents. This seems like such a small matter, but human dignity is one of the most important things we can give time and attention to. Big kudos to you all.