Stop & Shop Pharmacy

While visiting Massachusetts we had to have a prescription filled. The pharmacy refused to run the insurance because they said they do not accept the insurance. It is a major insurance carrier, which is absolutely accepted in Massachusetts. This is what I get for trying to support a local business and not go to a large chain down the road.

Last night was my first experience at this location. Nicholas and the pharmacist behind the counter were incredibly kind and helpful. Also proactive on my behalf. It is in a good location with easy/convenient access, open MF 8to8 Sa/Su 9-5. Ty.

This pharmacy used to be the best. I don’t know what changed in the last 6 months but it is so difficult to get prescriptions filled on time. They take so long and give me conflicting information on the phone and in person. I was told my script would be ready by 2. I show up at 2 and the woman at the drive through says it will be a couple of more hours. They also never have anything in stock. I always have to go back multiple days to fill multiple prescriptions with the same fill date. All of that said, Alicia who works there is great. If they had more people like her they might be in better shape. This is the last month I will go here.

Every time I've come to this pharmacy, the service has been terrible and slow. Most recently, they rudely scoffed at me when tried to return something I had previously purchased from the retail section unused and unopened, saying there were only two of them there (I was the only person in the store and the other pharmacist was taking care of the drive through window) and they don't even know how to do returns. For a place that sells returnable items, it seems pretty important that employees know how to process returns or, at the very least, can nicely explain that they don't know how to process returns without making me feel like I asked them to fly me to the moon.

This is the. worst. pharmacy. ever. No one ever picks up the phone. They lock their drive-through window hours before the pharmacy is supposed to close and they’ll literally tell you to your face they don’t have the staff to keep it open. They’re constantly out of stock on my meds and they can never confirm when the meds will arrive or be ready for pick up because they’re “short staffed.” Don’t get me wrong, I don’t blame the staff on duty one bit. They’re doing work of half a dozen people Stop and Shop is too cheap to hire. I wish they would just shut down so literally any other pharmacy that can afford to hire staff and provide at least a half-decent service to the community can move into that space instead.