SSM Health Urgent Care

The care and diagnosis was excellent, and the Rx prescribed was appropriate. My only complaint is that the Rx prescribed (Cephalexin) by the nurse practioner was in tablet form, my Medicare drug plan only covers it in capsule form, so they denied coverage. At the time I picked up the prescription I went ahead and paid for it since I needed to start on the medication and I didn't know what the problem was. I'm not sure if I should have known that tablets vs capsules would be denied or if the nurse practioner who wrote the prescription should have known. Part D drug plans can sometimes be complicated to figure out. I'm appealing the decision by the drug plan to deny the claim.

DO NOT GO TO THIS LOCATION! I REPEAT DO NOT GO TO THIS LOCATION! THEY ARE NO HELP! GO TO BRENTWOOD LOCATION INSTEAD (JOHN) IS FANTASTIC! (ERICA) NURSE ON DORSETT DOES NOT CARE FOR PATIENTS & SHE IS HEAD NURSE! My face & neck had flared up within 2 days drastically so I made appointment for SSM. Being a mother of 2 I had to get kids from latchkey so I made appointment 5 hours earlier so that I had time. I made an appointment for 1 o’clock & waited until 2 o’clock to get seen. The vitals attendant came out, took me to room, & began taking my vitals (he’s an okay guy). Erica came out 35 minutes later just strolling in with no urgency. I told her my symptoms of my face being flared and neck starting to swell which is affecting breathing (both clearly un-normal & visible). She ran a test that

I wish I would have read the reviews before setting up a appointment..Dont waste your time making and appointment..you probably will have a better chance as a walk in..I will not return to this location..Set an appointment for 11:30 arrived 5mins before appointment..checked in understand they might be a lil behind..11:45 ask how long will it be..lady said she really didn’t know but as soon as a room comes available she will call us..12:00 comes a room become available this wanch calls the guys that is a walk in before us..And yes a walk in because we have a conversation while we was waiting.. I told her im taking my son somewhere else.. I didn’t want to go to the one close to me cause they are trash only to come to the Maryland Heights location and they’re trash too

DO NOT GO to this place. All SSM health urgent cares are stand alone Emergency rooms! They charge you as if you visited Emergency room, even though it was advertised as urgent care. When I called billing, they said both ER and urgent care share the same billing code. We got a huge bill even with good insurance. They mislead and scam patients. They need to change the name to ER.

I received a bill for an “emergency room” visit. This is an urgent care, therefore I should be charged for an urgent care visit. They refused to fix the way they have billed my insurance and have been no help to me. DON’T GO HERE!