SilverSpring Health and Rehabilitation Center

Do not bring your loved one to this facility for hospice care. It was recommended to us by our dads VA case manager.and our experience has been horrible. Staff is kind but does not have the knowledge or capacity to care for dying patients. Despite charging 500 dollars a day for 24/7 care almost all care has to be requested or provided by family. He was left for hours without being checked on. When dad was in pain or struggling to breathe staff would come in give meds and leave leaving dad to suffer and family to struggle and panic. No support was provided to patient or family no compassion was shown. They wouldn’t even allow him to use more than one of there pillows. They seemed to busy to care. They were frequently short staffed and almost every time we called there was some excuse as to

Our Uncle George was in your facility for rehab and we were very pleased with the care he received and how clean the facility was and the exceptional care given by C.J. LVN and he loved the guy named Juicy as he addressed any and all concerns I had which were very few. We would select your facility again anytime.

My mom lived at Silverspring since November 2023.The nurses and staff took really good care of her as she battled cancer. She really enjoyed going to the lunch room and associating with everyone. I know you gave my mom more time than what the doctor's were expecting her to live.

My dad is here and when I came in to visit he in his bed. With the bed as high as would go. That's just not safe. He had a glass of water with no lid or straw. If anyone can lay on your back and drink without spilling a full glass of water on you I would like to meet you. Then I went to the nursing station where 3 people was sitting having there lunch that they had just ordered to ask for a lid and straw and the response was they are in the kitchen and I can just go knock on the door. Then he called for a nurse and the aide came in and said the others can't understand him so they do not like to come in the room. I thought the staff was here to take care if him. We have left a erase board for people to be able to understand him. But the marker isn't here in the room anymore.

I have lived here at the building for 3 months. It’s been good, they’ve all been good to me! Everyone is the bestest here.