Seattle Eye

Very questionable customer service. I brought in a frame to put new lenses in. Couple of weeks later I got a phone call that my frame broke. Went to pick up frame and the staff was unacceptably rude. The staff started out by saying “this is a weird frame”. While keep playing with my broken frame he said “I wonder if it is designed like that” Then said “it might be broken long time ago because I see dirt in the broken point”. Obviously people can confirm it is broken in the lab. Then he proceeds with comments like me being difficult customer for just asking what happened to my frame and saying “I don’t worry about the lab but I worry about you”. Saying he doesn’t want me as a customer. The atitude was awful and the words the staff used were ignorant

Best inventory of high end glasses in Seattle especially for VSP patients with prescriptions. Super friendly staff, and they even checked with one of their reps to see if they could get a frame they don’t normally carry. Will always go back here in the future.

I can't say enough good things about this optical shop! Their customer obsession is truly remarkable. I walked in with broken nose pads on my glasses, and without any appointment, they immediately took care of the issue. The staff dropped everything to help me, replacing the nose pads promptly and professionally. What really stands out is their genuine dedication to customer satisfaction. They didn't just fix the problem; they also checked the overall fit of my frames and made minor adjustments to ensure maximum comfort. This level of attention to detail is rare these days. The staff is incredibly knowledgeable and treats every customer like their top priority. They didn't try to upsell me or pressure me into buying anything new - they simply provided excellent service with a smile. The

I had an excellent experience at this office! The staff were incredibly warm, kind, and professional from start to finish. The eye exam was efficient, and they made the entire process feel easy and stress-free. They have a fantastic selection of designer frames, and I really appreciated the expert advice during my glasses fitting. They also handled all the insurance details seamlessly. I walked out with stylish new glasses and couldn’t be happier. Highly recommend!

Great experience at Seattle Eye today . Without a purchase Paul gladly adjusted my Moscot frames for me n/c . I will be back in the future!