Saugus Rehabilitation & Nursing Center

THIS PLACE NEEDS TO BE SHUT DOWN. THIS IS A COMPLETE TRASH HOLE. FROM THE TIME YOU WALK IN THE PLACE it smells like urine. the hallways are nasty floor is dirty the staff is not alert. patients arent being cared for correctly. i walked in my uncle room his floor has never been clean the trash has never been taken out. the pile was broken no trash bag in the pile but full of trash. they never washed my uncle. when i asked them for items to wash him the lady said to me i just changed him. but did you wash him? the bathroom smells like someone pissed on the floor and toliet is dirty

I am writing this review with deep pain and disappointment. My brother passed away this month at only 36 years old, and one of the most heartbreaking truths I learned is that he chose hospice in part because he never wanted to return to this facility. I tried many times to move him to another place, but he felt it would take too long. He had already made friends there friends who felt the same way he did about the conditions and treatment. Knowing that this environment played a role in how easily he made such a final decision has broken my heart. During my visits, the room was consistently filthy. The CNA/LPN’s were often rude and dismissive. There was only one Lady who worked there that treated my brother with genuine kindness so much so that he specifically asked me to say goodbye to h

A very old building with very old looking interior, however the staff truly care and are there for the patients. The day staff is the best in my opinion, the night staff is good just not as good as the day staff. I sent my mother here for a month or so and I felt she was in good hands when I left her at night. They allow smoking which very few rehabs do nowadays. They don’t have a big facility it’s very small with limited spaces to visit, unless the patient has his/her own room. It’s all about the staff though, and they are good.

My brother has been there for approximately two weeks. Jail would be an upgrade. For one, we keep buying and buying and buying him things and EVERYTHING gets stolen. I have never seen a place like this before in my life. It’s disgusting and the entire place smells like pee. We have packed our own swiffer wet jet for when we see him, so that we can wash his floor. Am working on getting him out of here naturally but needed to get some changes done with his HCP first (just accomplished!) Or seems like everyone hates working there as well so no one is helpful and kind. The SW is very nice and one nurse, Kristen, very nice. I am enraged with the $ we have spent over the last two weeks on clothes etc etc, just for others to take. Time to get the police involved.

1 star is way to generous. Rehabs in Massachusetts at this time are awful. This one is the WORST of the worst. I highly recommend you to never send a loved one to this facility. Staff is extremely neglectful and some are mean and rough with the patients.The care my mother received was CRUEL at best. Stay away! The Nursing Director should be ashamed of what she allows as compassionate specialized care, as advertised. When I spoke with her …her response was and I quote “I know we get this all the time “ Well you are in a position to make a difference, how about you do that or go find a new job. Ya’ll are employees at will if you don’t like what you do move on and let someone who does fill the spots