Publix Pharmacy at Cape Coral Landings

This store needs a refresh. Seems darker and dated. Bogo items go quickly here so come early the first morning if you actually want it. Parking is horrible at this location. Customers always seem angry right as you pull into the parking lot. Not a relaxing vibe here at all, makes you anxious before you even get in the door. Entrance and exit too parking lot are tight as well. Of all the Publix in CC (and there are at least 6,) this is my least favorite.

I found the workers kind of irritable and disconnected here. It's crowded and a little bit for the snooty folk of the area. It wasn't a great experience, and I have seen better at other facilities.

This is hands down the worst pharmacy in North America. It would be worst in the world except for one in Zimbabwe. The standard wait to drop of an Rx is 45 minutes. The wait to fill one is 45 minutes. The wait to pick it up is 45 minutes. Total of 2 1/4 hours minimum. Still 90 minutes if you come back the next day. This applies even if what you are buying is pre-packaged so that all they must do is lift it off the shelf and ring it up. I don't mind the staff being rude and surly. I'm used to that from CVS. What gets me is that everyone here with an IQ over 85 got promoted to the deli department years ago.

The WORST customer service. This location's pharmacy is staffed by people who put their needs before those of their customers. One cash register and one tech getting people's prescriptions, even when they have 4 or 5 staff behing the counter and 5 or 6 people waiting in line. If one customer has an issue (which happens frequently) everyone else stands around twiddling their thumbs. Publix store management might seem to care, but nothing is ever improved, as the pharmacy is sub-contracted out so their attitude is "Ther is nothing I can do to improve this." Really poor customer service all around for a company that supposedly prides itself on customer service.

I like the automatic messaging when my prescription is ready. I also like that they will give shots for flu, Covid, shingles and pneumonia. The associates are all very friendly.