Professional Eye Care Optometry PA

I have to say that I am so very disappointed in the lack of care from Dr. Emily Rayner. Amazing bedside Manner, but the follow up showed her lack of care. Another eye doctor recently diagnosed me with Sjogren’s disease ,which was what she called extreme, severe eye infection, broken, capillaries, tons of pressure in the back of my head and eye protruding ( pressure or eye protruding wasn’t addressed but acknowledged) after the pressure was not going away, but getting worse, I went here and Medical gaslighting is at its finest. She started me on a new eyedrop andI i called wed & Fri morning crying in pain asking for her to please call me back which never happened.. Monday she got front desk to call me and tell me it could be a bigger problem go to the ER and stop all medication’s wow Fi

I’d like to recognize Joe, a technician at the eye care professionals in Hope Mills near the lake, for his outstanding service. Even though I didn’t purchase my glasses here originally, Joe took care of me without hesitation and at no cost. The results were excellent, and his professionalism and kindness truly stood out. Because of this experience, they’ve gained me as a loyal customer. Highly recommend this office and especially Joe for anyone needing quality care.

I recently attempted to schedule an appointment, but my experience with the receptionist was disappointing. She immediately asked for my insurance information, and when I explained that I didn’t have it with me at the moment, she insisted it was required to confirm whether they were in network. I reassured her that I had already verified this, but she then said it was needed to determine which appointment slots were available. She didn’t offer to take my information, allow me to provide it later, or suggest a call back. Instead, I felt dismissed simply because I didn’t have my insurance details on hand.

I have been going to Professional Eye Care for 22 years. They are the best. Professional, friendly, helpful and clean. Even when the staff changes the environment is still peaceful and inviting. Would 💯 recommend.

I have been a loooong time patient, but I have a couple of complaints. First, parking is ridiculous and dangerous at this facility. I can only imagine the nightmare created for disabled drivers. Second, appointment times seem to be meaningless. I arrived today (12/10) at 10:20 for a 10:45 appointment. It's almost noon (11:55), and I'm still waiting to be seen. An hour and ten minutes wait time (and counting) for an appointment scheduled months ago is not appreciated.