Pick 'n Save Pharmacy

Mac has to be one of the best pharmacists in existence. His memory is impressive - every time I’ve had a pick up, he has it at the counter ready to go and greets his patients by name. He is personable, and really knows his stuff!

I got a call from the pharmacy on Appleton Avenue in Menomonee Falls to pick up my prescription and that insurance wouldn’t cover it, but I can use a discount code for it. I get to the pharmacy and the pharmacist said they can’t refill it and that I have to go to Walgreens or use a home delivery service. I asked why and how to do that and all the pharmacist would say is, insurance has reached out to me on this. I never received anything from insurance and my prescription will be empty in two days. I asked how do I change it over and he said my options were to call the doctor or Walgreens to switch it and that he couldn’t do that, can’t help me and can do nothing about filling my prescription. Even though he said he could with a discount code and to let him know which I wanted to do over th

Mac and Loren (the pharmacists) are simply amazing! They know their customers well and if they don’t, they strive to get to know their customers’ medical history well. One cannot overemphasize the importance of this characteristic. They are customer-focused and customer-centric. They are very polite, courteous, and friendly and completely conceal the stress they (must, I imagine) go through in their role addressing the needs and urgency their customers bring to them vs. all the other hoops they must jump through—including documentation, dealing with ill-informed people at medical offices, prescription approvals by pharmacy benefit managers, and the compliance requirements. I don’t know anything about their personal lives, but if they have any personal issues like every American does, they

Mac is the best pharmacist! After going to a national chain for many years, I got tired of the lack of communication and poor customer service. Pick N Save keeps me informed if a prescription is out of stock and even calls around to different ones and calls me to tell me where I can find it. Mac is so personable and knows me and my family. He is always smiling and helpful. This has been the best pharmacy to work with by far.

Lauren and Mac are both professional, competent, and caring pharmacists. Pick n Save is fortunate they have these two working in the pharmacy.