Pediatric Ophthalmology of Western Massachusetts, LLC

Listen to the 1 star reviews. We never even got to the point of seeing the doctor- my son came down with a cold on Monday afternoon with our appointment on Tuesday at 1:36. The office is closed on Mondays but I still called as soon as I knew my son was sick (4pm) and left a voicemail. We also tried to call when the office opened at 8 and no one answered. I finally got a call back at 10:30 and explained that my son was sick, they put me on hold for maybe two minutes and came back to tell me that since the appointment was cancelled within 24 hours of the appointment time, it would be logged as a no-call no-show (despite my calling twice) and they couldn't reschedule me until I'd written a letter and sent it into the doctor explaining my reason for cancelling. Here's my issue: this is a PEDI

The office has a really communication skills as well they have a Dr who runs the office he is very rude to the kids as well as the parents not sure how Dr. Abrams became a Dr I would Never send anyone to them . There non communication made us Miss my child’s appointment and he tells me I need to write him a letter on while I missed the appointment I am appalled the nerve when the office made the mistake. We do not need to apologize false they do .

Nice doctor and was good with my son first time seeing an eye doctor.