Agawam East Rehab and Nursing

First, I want to acknowledge that many of the staff at Agawam East were kind and respectful to my mom. However, there were significant issues that make me regret moving her to this facility. Agawam East primarily serves memory care patients, and though my mom had no memory issues, we were told they were under Stern’s new management, and were now accepting non-memory care residents. After a bed became available, we decided to move her in early in June 2025. Soon after, my mom developed symptoms of a UTI: delirium, agitation, and fear from being in an unfamiliar place. I repeatedly asked the staff to test for a UTI, but they kept assuring me labs had been ordered, but in fact they never were. It wasn’t until FIVE days later, when I brought hospice care in, that she was given antibiotics. Hos

Excellent care for rehab. Nursing and staff are very attentive. I was here for a couple of weeks, unable to walk independently . With help of Rehab I was released in two weeks, able to walk independently. Staff are compassionate and very professional.

I have recently placed my mom in the memory support of heritage hall. I was very pleased on the first day how all the staff was friendly and smiled and introduced themselves to me and my mother. They were very on task with all the information they needed from me for my moms care and offered immediately there information to make my moms stay comfortable. I was impressed the next day I came to visit her CNA remembered my name and was friendly and asked many questions so she could properly care for my mom. The administration booked a care plan meeting with me for the next day and the staff attended it and talked to me about goals for my moms care. They had already reviewed her information. The staff introduced themselves to me again and asked me what I expected from their facility and wha

I am so impressed with the care and compassion my mother has received since being at Memory Support of Heritage Hall! She came for rehab and I was so impressed with the care that the decision was made to make it her permanent home. They have made her transition extremely easy considering how difficult it is for people with dementia to adjust to unknown surroundings . The staff is very helpful and always available to answer any questions and offer support in any way they can.

Dad was a recent patient there and have to say extremely unhappy with care he got( If any). Staff was rude to him at all times he needed assistance. Thankfully he checked out. Cannot believe all the positive reviews I see about this facility. Of course some are over a year old or so. I hope the patients still there get to see loved ones more and hopefully can get better quality of care than my dad got.