Pediatric Center of North Austin

First the good. The young woman at the front desk was kind and did her best to be helpful. Also, Linda Donovan, one of the NPs has been my daughter's physician for 17 years and has always been amazing. I'd recommend her despite the practice she's joined. Outside of those things, this practice leaves so much to be desired. They may be open until 5 but they do not answer the phones until 5. Then the other lady who answers the phones is intelligible and incompetent, and the practice does nothing to account for her mistakes. We went for a simple sports physical and called ahead to make sure our insurance would cover it. Come time for the appointment, they do not take our BCBX plan and want 190$ for what St. David's will do without insurance for $40. It takes 45 minutes to fill out the paperwo

Took my son here for his one year appointment and was not a fan. Everyone was very nice but it was dirty, crumbs/dust/stains on the floors. I decided to switch back to our old pediatrician even though it’s far away, and now they refuse to send the vaccine records over to our primary care doctor. I have called and hounded them at least 10 times to get it sent over. Very frustrating.

Nurses and doctors are decent, but billing is awful! My daughter has an emergency and needs to see her doctor, but the office won't allow her an appointment until a bill is paid. I called billing to pay, and they won't speak to me. When I finally did get someone, she straight up hung up on me. Now, I have to take my child to urgent care, and more bills because of it. Thanks Pediatric Center of North Austin!! You sure do take great care of children!

They are unable to email immunization records, and only give the option for faxing or picking up in person (even when the fax keeps failing). There are free email encryption services available for use, and I find this ridiculous.

If I could give this 0 stars I would. Took my son in for his first appointment and waited in the waiting area for a while. When someone finally came up ( male receptionist also doing triage) I asked him if there was anything I needed to fill out since we were new and he didn’t even acknowledge us in the first place. He didn’t even look up and rudely told me I was gonna have to wait because he was alone and busy ( rude tone of voice). My husband asked for the morning off for this. I am about to give birth to my second child so I was getting contractions as I was in there. We left with out being seen. I work across the street from this clinic and thought this would be a great place to come to. In no way was I going to trust my child under the care of a person with this attitude if he’s going