Ottumwa Regional Health Center: Emergency Room

My 17 yo son came in one Sunday afternoon with what was the early stages of septic arthritis in his hand from a cat bite that hit several joints in his knuckle and finger. They FORGOT about him and didn’t even triage him as the whole room emptied. I asked a couple times nicely how much longer until he was seen, but the answer was the same canned response that people are treated based on severity. I KNOW this was a higher priority than others who went back way before us and came in way after us. I finally got mad and went up to ask when they would even assess him. The complete lack of regard and lassé faire attitude lost hours that cost his hand to swell, streak and spread while he was sitting there waiting for help! Finally the receptionist admitted they’d forgotten about him, and as soon

They got me in super fast, the nurses were all very attentive and friendly. They did thorough tests and figured out what was wrong. I was in and out within 4 hours.

I went in at 11pm with extreme back pain and they got me in right away to a room and got me started with meds and warned me it would be 4 hours that I would be their.. they were upfront and honest about it that they were busy and I appreciate the honesty. My nurses, even though they are busy, are still very kind and attentive. Thank you so much

I went in for a migraine. I talked to the triage nurse and told her I didn’t want their medicine for migraines because it makes me feel worse after words so the nurse told me that it was a two hour wait and she would get me a ct scan. Well after two and a half hours later nothing. So I went and talked to the receptionist who informs me that the nurse isn’t allowed to make that call. But I watched her do that with the patient before me. Moral of the story do not come here if you want treated for anything.

I had the best experience at ORHC ER due to Dr. Bollard and Nurse Megan! I wish they could be my healthcare duo every time I went to get care!