Olympic Orthodontic Lab Inc

Poor communication, from the top down. We had a patient on their way to an appointment and their case had not been delivered yet. We called the lab and the owner told us that we were, "on her list to call for a couple of weeks" (her exact wording) - but we had not been called. No case, no communication about why they would not be able to make the due date, and no apology made. Just excuses. Last strike - I called them about a nightguard they made which had cracked in less than a year. A quality lab with a responsible owner will warranty their work for a year, like Nakanishi does. The patient was leaving the state in a week and we asked Olympic if they could accommodate that schedule. I was told yes, so we sent on the materials to them. This only seemed an appropriate thing for them to do

My dental practice has had issues with getting appliances that don't fit. When requesting a new fabrication for orthodontic appliances they refused to work with our office to correct appliance and they were rude and unprofessional to our extremely friendly staff and dentist.

Wonderful staff and service every time! Our office asks a lot from them, and we truly appreciate the hard work they do to make sure every appliance is made and delivered on time!